1. General Information

Reinvent Health Inc. dba Prava Therapy (“Prava Therapy,” “we,” “our”) provides in-home, virtual, and on-site physical therapy services. This agreement outlines the services, policies, and patient responsibilities involved in receiving care through Prava Therapy. It is important that you read and understand this document. Please discuss any questions or concerns with your Prava Therapy team before consenting to treatment.

By engaging with our services, you are agreeing to the policies outlined here, which may be updated periodically.

2. Our Services

Prava Therapy offers the following services:

• In-home physical therapy: Physical therapists visit patients in their homes to provide treatment.

• Virtual physical therapy (telehealth): Physical therapy delivered via secure, HIPAA-compliant video conferencing tools.

• On-site physical therapy: Physical therapy services provided at designated on-site locations.

3. Telehealth Informed Consent

For virtual care (telehealth) services, the following terms apply:

• Telehealth is a flexible, convenient way to receive care but may not be appropriate for every condition. In some cases, an in-person assessment may be required.

• Your telehealth sessions will be conducted using secure video and audio communications. However, as with all electronic transmissions, there is a risk of unauthorized access or breaches despite safeguards in place.

• You may withdraw from telehealth services at any time without affecting your access to other healthcare services provided by Prava Therapy.

4. In-Home Physical Therapy Consent

When receiving in-home care:

• You are responsible for providing a safe, accessible area for treatment within your home.

• The therapist will bring the necessary equipment, but sufficient space is required for effective therapy.

• If you experience discomfort or safety concerns, notify the therapist immediately during the session.

5. Confidentiality and Privacy Practices

Your privacy is important to us. All communications, treatment records, and personal health information will be maintained securely in compliance with HIPAA. We may share your health information with:

• Other healthcare providers involved in your care.

• Insurance companies for payment and billing purposes.

For further details, please refer to our Notice of Privacy Practices, available on request.

6. Financial Responsibility

By receiving services through Prava Therapy, you agree to:

• Provide accurate insurance information to ensure proper billing.

• Pay any outstanding balances not covered by your insurance, including co-payments and deductibles.

• Accept responsibility for full payment of services not covered by your insurance provider.

7. Payment and Billing

Payment for services rendered, either in-home or virtually, is due at the time of service. If you are utilizing insurance coverage, your insurance provider will be billed directly. You are responsible for any co-payments or fees not covered by insurance.

8. Scheduling and Cancellations

We ask that you provide at least 24 hours’ notice if you need to reschedule or cancel an appointment. Cancellations made less than 24 hours before the scheduled appointment or no-shows may result in a charge, in accordance with our cancellation policy. If you repeatedly miss scheduled appointments, and if we are unable to contact you for a period of time, you understand that your agreement with Prava Therapy may be terminated and you will be removed from Prava Therapy’s platform.

9. Patient Rights and Responsibilities

As a patient of Prava Therapy, you have the right to:

• Receive quality care in a safe and supportive environment.

• Be informed of your treatment plan and participate in decisions regarding your care.

• Request confidential communication regarding your health information.

You are responsible for:

• Providing accurate and complete health information.

• Actively participating in your therapy plan and following instructions from your therapist.

• Communicating any concerns about your care promptly.

10. Communications

Communications As part of providing services, we may communicate with you, including for purposes such as appointment reminders and announcements. If you have provided us with a cell phone number and email address, we may send you SMS text messages and emails. Text messages and emails are not always secure because they travel over networks that we do not control. By signing below and providing us your cell phone number and email address, you permit us to contact you by SMS text message and email. You may also ask us to stop sending non-appointment-related messages by responding to the messages, including by texting “STOP” or clicking the email link to “unsubscribe,” or by contacting care@pravatherapy.com. You understand that you may have to pay data costs to receive SMS text messages that we send to your mobile phone. 

11. Complaints and Grievances

If you have a complaint or concern regarding the care you received, you may submit it in writing to care@pravatherapy.com. Complaints will be reviewed and addressed in a timely manner.

Agreement and Consent

By accepting, you acknowledge that you have read, understood, and agree to the terms outlined in this Practice Policies Agreement. Your consent indicates that you agree to participate in physical therapy services and abide by the policies set forth in this agreement.